Over 2014-24, jobs in this career path will grow at 8%, about as fast as average compared to other professions in the country. You will be wearing a uniform and stay well-groomed during working hours. Workwise, you have to be comfortable with exhausting tasks such as lifting and carrying heavy luggage and standing on their feet all day. Most hotels have a maintenance staff for overnight shifts so those are rare. Usually, you will make your own schedule, picking eight hour shifts that are preferred whether it is over weekends, weekdays or holidays. You can enjoy a flexible work schedule when you take on work as a bellhop. When a hotel is short-staffed, you might have to take on additional duties such as room service deliveries or billing a delivery to guests’ rooms. If there are facilities like golf outings or spa treatments, the bellhop should be able to advise on the day’s schedule, what kind of outfit to wear and when best to make an appointment. Guests might ask you about any special events happening in the area, restaurant hours or where to buy good souvenirs and even grab a quick meal. Having up-to-date knowledge of surrounding areas near the premises, available transport options, and other tourist activities.
Much of your work will revolve around addressing any requests from guests or hotel owners, efficiently and accurately. If there are issues with equipment in the room, you quickly contact the maintenance department for immediate repairs.
#WHATS A BELLHOP HOW TO#
You are also proactive about pointing out the amenities included with the hotel room, whether it is showing how the air conditioner works or how to access room service using the telephone. You will offer to carry their luggage, take them to their rooms and ensure that everything in the room is in working order such as ventilation, heating, lights, etc. Call transportation for guests or transport them personally to locations near the hotel premises or local attractions, via car or motorized cart.Īs a bellhop, you start your day with personal greetings to guests upon their arrival, to create an intimate sense of ‘welcome’ unlike any other.Follow valet parking norms and secure or retrieve any vehicles within and from the parking facilities.Carry baggage to and from a guests’ vehicle to the hotel and store any storage boxes or items as requested in the reception.Offer information pertaining to all available hotel facilities and features for arriving residents including appliances in the kitchen area, night lock, washer or dryer, media panel and temperature control system.Create a positive experience for guests, visitors, vendors and owners by identifying and anticipating the personalized service they require.Your bell captain will assign you tasks, as appropriate.A hotel bellhop has the following responsibilities and essential job functions among others: He should know where you are and how to get in touch with you. Offer to help any guest or potential guest you see arriving or departing with a bag.Īlways heed the instructions of your bell captain (your boss) and be available when you are needed. Don’t wait for guests to struggle with the weight of their bags and then look around for a bellman.
#WHATS A BELLHOP PROFESSIONAL#
Your job is to help guests have a pleasant stay this includes assisting them with their baggage, of course, but this extends to treating guests in a warm, professional and respectful manner that will make them want to come back and stay at the hotel again and again.Īnticipate guests’ needs. Smile, be pleasant and have a positive, professional attitude. But if you don’t know how to help the guest with his request, then gracefully go get someone who can. If a guest asks you how to use the DVD player in his room or get tickets to the big show in town, then show him. Learn all you can about the amenities and features so that you can knowledgeably respond when guests ask you about them. Know the hotel and its rooms inside and out.
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